Advanced factors! – How to choose a VoIP solution
So, you are convinced that Voice over IP will provide a solution to your company’s problem and provide additional benefits. But how and why should you choose a specific VoIP provider?
Apart from the basic knowledge we covered here, there are more advanced factors worth of consideration:
Many vendors will force you into buying a hardware solution from them. This means you’re not only locked into using your vendors preferred hardware brand. You also have no control whatsoever over warranty and support for the hardware. Furthermore, how do you know if this particular solution is the right one for you? You’ll never be sure until you actually purchased the product and then, it might be too late.
Choosing a provider that supplies in different formats is very important. Also check if they provide software downloads and documentation for the hardware(phones) they use. You should be able to easily download the software, documentations and Help files for further use. Best scenario will be if they also provide mobile application that works without use of specific hardware.
Limited functionality, is a way for mostly bigger companies to charge you extra. In some cases you won’t get everything that has been advertised to you, and you will find that the information on their websites is misleading. Make sure there is no service expiration time, but a complete, fully functional VoIP PBX for your company. As most companies provide demo accounts and test periods, it is very important that you are testing the exact plan that you are going to buy and use.
Proven vs Innovative Technology
Make sure the software is built on stable, proven technology such as the Linux operating system and Asterisk PBX core. The applications should be easy to manage and integrate with your existing software programs. Feature rich and innovative software is a good add-on but if the company can’t back it up with a stable IT team they might do more harm than good.
Innovative companies have their software under rapid, continuous development, which guarantees regular updates. The system can often automatically downloads software upgrades, without any intervention required from your part. In most cases this is good but, can sometimes lead to new feature misunderstandings and confusion.
When you are choosing a VoIP solution, integration with your existing environment is paramount. Most VoIP PBX provides support for every kind of phone line available, analog, ISDN, or VoIP but you still have to make sure it is so. You should be able can connect existing analog phones or use any brand of IP phone. You can either be a slave to your provider or enjoy the freedom of being able to choose the phone you like, regardless of the brand.
A good product is nothing without great support. Especially for a telephony system, reliable support is a key factor. In most environments, telephony downtime is unacceptable. The support team should have extensive experience with Voice over IP systems and network related issues. Therefore it simply can’t be outsourced.
The company must provide you the best support in the least amount of time. Tech support engineers should be available around the clock to make sure your phone system is available 24/7.
Extensive monitoring and optional remote backup solutions are a plus, as companies should guarantee maximum availability of your IP telephony system. The engineers should be able to access your IP PBX over the Internet, to help you solve the problem without loosing time. Think about it, when considering VOIP vendors: “When things go wrong, will they be there for you?”
Choosing Voice over IP for your company is an important step. Don’t rush it.