How to Choose a VOIP Provider and How Important Is It For Your Business
VOIP is a telecommunications technology that replaces and upgrades the legacy Public Switched Telephone Network cabling. Its only drawback is that it requires Internet, but in return VOIP provides secure access and lots of extras important to business telephony.
Transferring to VOIP is almost mandatory if you are running business that relies on telephony or if you are simply planning to change your telecom system. VOIP offers important benefits, both financial and operational. It simplifies the infrastructure and reduces call, maintenance and moving costs.
A growing trend
Growing numbers of businesses have already moved to VOIP realizing these benefits. The trend is not surprising considering the lower costs for businesses. According to analysis switching from legacy systems to SIP trunking lowers the total cost by 50%.
Upgrade legacy systems
VOIP gives the business access to the all the benefits of Internet telephony. With the new infrastructure Voip connects your PBX to an Internet Telephony Provider, benefiting you from the lower cost of long distance calls and professional pbx functions. You can even use rented cloud PBX to lower maintenance and infrastructure costs.
Connect your branches
If have interstate branch offices and want to connect them to the communication facilities of head office, you can connect them with VOIP. This can be done by connecting the sites to your infrastructure or using a service provider that can connect your facilities with cloud PBX. Both ways, you provide your branches with improved communications eliminating duplicate infrastructure while effectively halving the support staff needed.
Operate separate networks for data and voice is not cost effective and is even harder to backup. You can make significant savings with VOIP transition. using a single channel for data, voice and video will reduce network complexity and you will cut the costs for upgrades, backup lines and maintenance.
As mentioned before the main disadvantage of VOIP communications is the requirement for internet connection. It is not much of a problem when you are calling from the office but field workers don’t have that privilege. Some VOIP providers like MIXvoip recently solved that issue by using DTMF allowing mobile VOIP calls to be made even without internet connection.
With that many benefits, how would you proceed when choosing a VOIP provider? Which are the most important factors to consider?
As people that have been in the VOIP business for quite some time now, we recommend you to choose by:
- Quality of Support
- Extended Services
- Call Quality
Security the most important factor because VOIP is an Internet technology. As such it can be subject attacks and other risks that come with that environment. Service providers offer different security measures and techs. Software measures include authentication, encryption and the use of secure real time transport protocols. Hardware security is mostly done with the use of separate network access routers it is called transport-layer security and is used to protect your network against attacks that can disrupt the phone service.
Quality of support
Quality of support really important too and definitely should be considered. As with every service, at some point problems will arise and you should be confident that your provider can minimize the downtimes. VOIP is an Internet service often hosted on cloud servers, as such businesses don’t need support staff on site, the service provider support teams have the responsibility to keep everything running.
Pricing and mobility
Pricing and mobility are mostly self explanatory. They are both very business specific and depend on individual business structure and needs. Some providers charge flat, based on number of devices, others charge based on the number of calls your business makes. Most VOIP providers do not offer unlimited calls but there are exceptions. If you have lots of field workers you should make sure the company offers a mobile app.
Call quality is not that important but shouldn’t be neglected. Most providers promote on call quality but you should know that sound quality requires more data. When more data is used you can make less simultaneous calls without call interferences and you will need to upgrade your internet plan.
VOIP is essential if you want to enjoy the advantages of business communications, save money and achieve business, financial and operational benefits.